4KS Forklift Training Wins Customer Service Excellence Award at the UKMHA Archies 2025
Training Provider of the Year 2024 + Customer Service Excellence Award 2025
We are absolutely thrilled to announce that 4KS Forklift Training has won the Customer Service Excellence Award at the UKMHA Archies 2025.
This honour comes just one year after our proud moment of winning the Training Provider of the Year Award in 2024 (read about it here). Together, these two awards reflect the heart of our mission: to deliver world-class forklift training underpinned by outstanding customer care.
Customer service is often the invisible part of training - the emails, the phone calls, the transport arrangements, the extra one-to-one support after hours. It’s the part most people don’t see, yet it makes the biggest difference in shaping someone’s experience.
Why This Award Matters
For us at 4KS, customer service has never been an add-on. It’s woven into every touchpoint of the learner journey, from the first phone call to the moment a certificate is proudly handed over. Winning this award is a powerful validation of our people-first approach.
For jobseekers on employability programmes, good service can mean the difference between showing up to training or giving up before they start. For employers running fast-paced operations, it can mean knowing their staff are not only trained, but cared for in the process.
That’s why this award means so much to us. It recognises the everyday commitment of our instructors, administrators, and managers – the entire 4KS family – who treat every learner as an individual and every client as a partner.
How We Deliver Customer Excellence
At 4KS, customer service has always been about more than answering calls or handing out certificates – it’s about building trust, removing barriers, and making every candidate feel valued.
Walk into one of our training centres in Birmingham or Peterborough, and you’ll notice the difference straight away: a welcoming environment, instructors who take time to understand each learner, and a support team that makes the entire process smooth from start to finish.
We’re especially proud of the way our team goes above and beyond for learners who might otherwise struggle to access training. From arranging transport for groups coming in from outside the city, to adapting sessions for candidates with language barriers, our aim is always the same – to ensure that everyone leaves confident, competent, and ready for the workplace.
This same care extends to our partnerships with employers and employability organisations. Whether we’re supporting large-scale national contracts or working with jobseekers through Restart programmes, we approach every relationship with the same mix of professionalism and empathy. It’s this balance that makes employers return year after year, and what keeps candidates recommending us to friends, colleagues, and family.
Most importantly, our customer service ethos is something our candidates themselves talk about. With thousands of five-star Google reviews and countless video testimonials, the message is consistent: people feel supported, respected, and motivated when training with 4KS.
Building on Last Year’s Success
Winning Training Provider of the Year in 2024 showed that we set the benchmark in delivering high-quality, accredited forklift training. This year’s Customer Service Excellence Award proves that we’ve gone a step further – not only raising industry standards in training, but also leading the way in how candidates and clients are cared for every step of the journey.
Taken together, these awards are a powerful recognition of what we stand for at 4KS: a provider that combines world-class training with a truly people-first approach. It’s a complete reflection of our ethos – that technical skills and customer care should always go hand in hand.
My own experience with 4KS was absolutely brilliant, they assisted and guided me through the entire process of the course of the Counterbalance and the reach, with patience and friendly support throughout the entire experience, Amaan was my main instructor and his ability to teach is someone untapped and Drew was my secondary instructor and he was unbelievably supportive and explained everything perfectly
Judges Comments
“A business who truly has the customer at the heart of their organisation. Judges were particularly impressed by the Google Reviews, customer testimonials. This company lives and breathes customers.”
We’re proud to have earned this recognition, but our work is far from over! If you’re looking to enhance your team’s forklift safety and efficiency, 4KS Forklift Training is here to help with our award-winning team and customisable training solutions.
A Shared Achievement
This win belongs to more than just our team. It belongs to every candidate who trusted us with their training, every employer who partnered with us to up skill their workforce, and every organisation that supported us along the way. We’ve been humbled by the kind words and testimonials from clients and learners alike, and this award is as much a reflection of their journey as it is of ours.
Looking Ahead
We’re not stopping here. Our mission remains the same: to make forklift training more accessible, more supportive, and more impactful than ever before. With new partnerships in the pipeline, continuous improvements to our courses, and a growing team of passionate instructors, we’re excited to keep pushing the boundaries of what customer service in the training industry can mean.
And with two Archies trophies now proudly on display — one for training excellence and one for customer service — we’re more motivated than ever to continue setting the standard for the industry.
About 4KS Forklift Training Ltd:
4KS Forklift Training Ltd is a leading provider of high-quality forklift training programs, accredited by RTITB and AITT. With training centres in Birmingham and Peterborough, we offer customisable training solutions designed to meet the specific needs of our clients. Our mission is to improve workplace safety and efficiency through exceptional training.
